Welcome to Pappakart! These Terms and Conditions govern your use of our e-commerce website and any related services provided by Pappakart. By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully.

Acceptance of Terms By using Pappakart, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please do not use our website.

Use of the Website 2.1 Eligibility: To use Pappakart, you must be at least 18 years old or have the legal capacity to enter into a binding contract in your jurisdiction. 2.2 Account Registration: You may be required to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account information and are fully responsible for all activities that occur under your account. 2.3 Prohibited Conduct: You agree not to engage in any activity that could harm, disable, overburden, or impair our website or interfere with any other party's use and enjoyment of it. You also agree not to use Pappakart for any illegal or unauthorized purposes.

Product Listings and Purchases 3.1 Product Information: We strive to provide accurate and up-to-date product information on our website. However, we do not warrant that the descriptions, pricing, availability, or other content on our website is accurate, complete, reliable, or error-free. In case of any discrepancies, the information provided by the respective seller prevails. 3.2 Ordering and Payment: When placing an order, you agree to provide accurate and complete information. You are responsible for all charges incurred, including applicable taxes and shipping fees. Payments are processed through secure third-party payment gateways. 3.3 Shipping and Returns: Shipping and delivery times may vary, and we do not guarantee specific delivery dates. Please refer to our Shipping and Returns Policy for detailed information regarding shipping, tracking, and returns.

Intellectual Property The content on Pappakart, including but not limited to text, graphics, logos, images, and software, is the property of Pappakart or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, modify, or create derivative works without our explicit permission.

Privacy Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and disclose personal information.

Limitation of Liability Pappakart and its affiliates, officers, directors, employees, or agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the products purchased through it.

Indemnification You agree to indemnify and hold Pappakart, its affiliates, officers, directors, employees, or agents harmless from any claims, liabilities, damages, losses, or expenses arising out of your use of the website, violation of these Terms and Conditions, or infringement of any rights of a third party.

Modifications We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of Pappakart after any modifications indicates your acceptance of the updated Terms and Conditions.

Governing Law and Jurisdiction These Terms and Conditions shall be governed by and construed in accordance with the laws of [your jurisdiction]. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of [Patna].

If you have any questions or concerns about these Terms and Conditions.

Please please support ticket.

Shipping Policy

At Pappakart, we are committed to delivering your orders in a timely manner. Here's our shipping policy:

1. Order Processing Time:

   Once you place an order, we strive to process and pack it promptly. Order processing typically takes 1-2 business days. However, please note that during peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Methods:

   We work with reliable shipping carriers to ensure the safe and efficient delivery of your packages. The available shipping methods may vary depending on your location and the items in your order. During the checkout process, you will be able to choose from the available shipping options.

3. Estimated Delivery Time:

   We aim to deliver your orders within 5 to 7 business days from the date of shipment. However, please note that delivery times may vary depending on your location and the chosen shipping method.

4. Late Shipment:

   In rare cases, there may be unforeseen circumstances that could cause a delay in the delivery of your order. If your shipment is more than 7 days late, please reach out to our customer support team, and we will investigate the matter promptly. We strive to keep you informed and provide updates regarding any delays.

5. Communication and Tracking:

   Once your order is shipped, you will receive a shipping confirmation email or SMS containing a tracking number. You can use this tracking number to monitor the progress of your shipment through our website or the shipping carrier's tracking portal. We encourage you to stay updated on the status of your delivery.

6. Shipping Restrictions:

   Please note that certain products may be subject to shipping restrictions or regulations imposed by local authorities or international shipping regulations. If any restrictions apply to your order, we will notify you during the checkout process.

7. International Shipping:

   We currently offer international shipping to select destinations. However, please be aware that international shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

8. Order Tracking and Support:

   If you have any questions or concerns about your order's shipping status, our customer support team is here to assist you. Please reach out to us with your order details, and we will gladly provide you with updates and any necessary assistance.

Note: Our shipping policy is subject to change without prior notice. Any revisions or updates will be reflected on our website.

If you have any further questions regarding our shipping policy, please refer to our FAQ section or contact our customer support team for assistance.

Shipping charges

A shipping fee ("Shipping Fee") shall be applicable to all orders under Rs 500/-.

Shipping and Convenience fee is based on the order quantity and pincode. Please refer to the cart screen for the exact charges. We reserve the right to modify/waive off the Shipping Fee from time to time.

COD (cash on delivery) service will be available as per logistics partner capability

Shipping Fee shall be refunded to customers in the following cases-

Cancellation by customer before delivery;

Order declined by the seller;

Order shipment lost during transit or undelivered

Shipping Fee shall not be refunded to customers in case of return of a delivered order.

Convenience Fee:

A nominal convenience fee of Rs 5/- ("Convenience Fee") will be applicable to all orders on the pappakart Health Plus platform, as detailed in our FAQ . We reserve the right to modify/waive off the Convenience Fee from time to time.

Convenience Fee shall be refunded to customers in the following cases-

Cancellation by customer before delivery;

Order declined by the seller;

Order shipment lost during transit or undelivered

Convenience Fee shall not be refunded to customers in case of return of a delivered order.