At Pappakart, we understand that circumstances may change, and you may need to cancel your order. We have implemented the following Cancellation Policy to facilitate a smooth cancellation process:

Order Cancellation 1.1 Cancellation Window: You may cancel your order within [number of hours/days] from the time of purchase. Once this window has passed, cancellation requests will be considered on a case-by-case basis, subject to the progress of the order and any applicable fees or restrictions. 1.2 Eligible Orders: Not all orders may be eligible for cancellation, especially if they have already been shipped or are in the process of being prepared for shipment. Please contact our customer support team to inquire about the cancellation eligibility of your specific order.

Cancellation Process 2.1 Cancellation Request: To request a cancellation, please contact our customer support team at [support@pappakart.com] as soon as possible. Provide your order details, including the order number, to facilitate a prompt and accurate cancellation process. 2.2 Cancellation Confirmation: Our customer support team will review your cancellation request and provide you with a confirmation once the cancellation is approved. Please note that we cannot guarantee the cancellation of an order if it is already in transit or has been shipped.

Refunds for Cancelled Orders 3.1 Prepaid Orders: If you have made a prepaid order and the cancellation is approved, we will initiate a refund using the original payment method used for the purchase. It may take [2 to 7 days] for the refunded amount to reflect in your account, depending on your payment provider. 3.2 Cash on Delivery (COD) Orders: If you have chosen the Cash on Delivery option and wish to cancel your order, please contact our customer support team as soon as possible. Failure to accept a COD order without prior cancellation may result in restrictions or penalties for future orders.

Exceptions to Cancellation There may be certain circumstances where cancellations are not permitted or may be subject to specific conditions:

Customized or personalized products that have already entered the production or customization stage may not be eligible for cancellation.

Perishable goods, such as food or flowers, that have already been prepared or shipped may not be eligible for cancellation.

Time-sensitive or limited-edition products that are in high demand and have limited availability may have specific cancellation restrictions.

Products sold by third-party sellers on our platform may have their own cancellation policies, which should be reviewed on the respective product pages.

Customer Support Our dedicated customer support team is available to assist you with any questions or concerns regarding order cancellations. Please contact us at [support@pappakart.com] for prompt assistance.

Note: This Cancellation Policy applies to purchases made directly through the Pappakart website. If you have made a purchase through a third-party seller, please refer to their respective cancellation policies.

Please review our Terms and Conditions for additional information regarding your rights and obligations as a Pappakart customer.

Effective Date: [01.01.2023]

By shopping at Pappakart, you acknowledge and agree to abide by our Cancellation Policy.